April-2020 Forward to a Friend

Mehul Shah
Board Member
Indian Staffing Federation
(MD, Collabera Technologies)
    Future of staffing and its impact in 2020 (including the time of Covid19)

During the annual budgeting season, a lot of discussion around the future, trends, opportunities and threats are analysed. An event in the form of COVID-19 is rarely envisioned. Hence, there is going to be an impact on all the well made plans.
With respect to IT Spend: There will be a balancing of the books with respect to the budgets. There would be reduction in the certain aspects of discretionary spend particularly in the experimental space such as AR, VR and certain AI platforms. On the other hand, there will be an increased spend on Cloud, Data, Infra and Security.
As we look at the market place, we can see a few promising trends emerge. The impact of the “Lock Down” will manifest itself through several businesses focussing heavily on digital platforms to connect with their customers. The Omni-channel access to the customers will drive spend especially as life returns to normalcy after the COVID-19 induced lockdown is lifted. We would not be surprised if the spend actually rises as organizations double-down on the top priorities in the New Normal that we are living in.

Now, as we look forward, it is quite likely that travel for business may be subdued in 2020 and as a result, engagements will rely heavily on virtual mode of execution and significant time may be spent over online collaboration platform. This holds a positive sign for India. Till date, India has been one of the lesser impacted countries compared to the Western World, having a weaker Rupee to US$ could see additional business volumes driven through 2020. This trend coupled with changes in budgets and focus on customer centric spend, Staffing business is likely to see a fillip again. We expect to see the talent market turn back the clock and witness heightened demand in areas specifically around Cloud, Mobile, Infra and Data skills.

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